Founded in 1980, INSTRIMPEX Sony Technical Service Center (hereinafter referred as Center), is the first and largest state-owned enterprise in China providing all-round technical service for professional radio & television equipments. Now the Center has developed into a service network which consists of near 40 service stations across China and takes Beijing service center as its headquarters. The network has about 200 professional technicians.
The Center has offered services to a number of customers in broadcasting industry such as CCTV, BTV, and has provided technical support for National two sessions (NPC & CPPCC), Beijing Olympic Games, CCTV’s spring festival gala, etc.
The Center’s main business scope is as follows:
1. Technical service for professional radio & television equipments.
a. Repairing & maintenance for single device such as video camera, video recorder, monitor, storage device, etc.
b. Operation & maintenance for broadcasting system such as broadcasting studio, OB Van, switcher, etc.
c. On site technical support for important event such as conference, sport games, exhibition, etc.
d. Video camera adjustment in shooting site such as broadcasting studio.
e. Repairing service for more brands’ devices such as Canon, FUJIFILM, Leader, DNP.
2. Technical service for 4K digital cinema projector.
For Sony 4K digital cinema projector, the Center provides a series of services including installation, repairing, maintenance, training and technical call center.
3. Technical training
The Center provides a variety of technical training on operation, repairing and maintenance of devices for different customers.
a. Training for technicians of service network.
Regularly providing training on latest products and technology for technicians of service network.
b. Training for dealers
Providing training on knowledge of broadcasting devices for Sony’s dealers across China, so as to upgrade their technology and the ability of serving customers, and then promote sales.
c. Sony High Definition Operation & Engineering Academy
Via Sony High Definition Operation & Engineering Academy, the Center cooperates with Sony to regularly provide training on high-definition shooting technology for province-level TV stations.
d. INSTRIMPEX Sony Long-term High-level Technical Training Class
This class has great influence and unique feature in China’s broadcasting industry, and has fostered a number of high-level technical talents. Some trainees have taken important positions in TV stations.
4. Spare parts supply
a. As a credit enterprise awarded by customs, the Center keeps smooth relation with customs, and quickly & stably imports spare parts by bonded customs-declaration.
b. Formulated spare parts management and delivery procedure, and network management with all branch service stations, these ensure that spare parts can be delivered to service stations across China within 24-48 hours.